90 Day Returns
Our hassle-free 90-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren’t delighted with your purchase, you can return a unused product within 90 days and we will happily refund the purchase price.
It’s easy to return a product:
Log into your account or email Solutions@WeekendTools.com to initiate a return. We email you instructions for returning your product. Ship your unused product, in its original packaging, to the address identified in our email.
Original delivery fees are refunded only if returns are for defective products, or products that were not described accurately. Email Solutions@WeekendTools.com to arrange these returns.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.
Most WeekendTools stores accept these payment methods:
• American Express
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
WeekendTools cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
You can return most new, unopened items within 90 days of delivery for a full refund less a restocking fee, as noted below:
To initiate a return, email Solutions@WeekendTools.com or log into your WeekendTools account and obtain a return number.
You can only initiate a return after an order has been marked as shipped. The refund will be for the full value of the returned items less a restocking fee, unless otherwise noted. Shipping and handling fees will not be refunded. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller. If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order. If the return is due to defective products or inaccurate product descriptions, email Solutions@WeekendTools.com to initiate the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please email Solutions@WeekendTools.com for assistance.
If an order arrives to you with obvious shipping damage, please refuse the delivery.
If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue.
If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
All orders are shipped within three (3) business days.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
International and U.S. Territory Shipping
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Order Questions or Changes
If you have recently placed an order using the WeekendTools shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact WeekendTools found on the WeekendTools.com website.
You agree to indemnify, defend, and hold harmless WeekendTools, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of WeekendTool’s products and/or services.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. WeekendTools reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, WeekendTools will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with WeekendTools Return Policy.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order.
This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.